Website Policies
Grievance Redressal Policy
Legal entity: JHK FABRICS
GSTIN: 27ANDPJ0016F1ZM
Effective: 08 October 2026
Address: 26/28, Dr. M B Velkar Street, Kolbhat Lane, Nirnaysagar Building, 2nd Floor, B-12, Kalbadevi Road, Mumbai - 400002, Maharashtra
Contact: contact-team@makemyfabric.in | +91 99203 48128 (Phone/WhatsApp) | 022-4976 3369 | Mon–Sat, 12:30 PM–7:30 PM IST
In line with the Consumer Protection (E-Commerce) Rules, 2020:
1. Grievance Officer
Mr. Hitesh Jain, JHK FABRICS / MAKE MY FABRIC® — for consumer complaints, delivery escalations, technical issues and data-privacy requests.
2. How to complain
Email contact-team@makemyfabric.in (subject: "Grievance – Order ID") or write to our Mumbai address. Include your name, order ID, registered phone number, photos/evidence and the relief you seek.
3. Timelines
We acknowledge complaints within 48 hours with a ticket number and resolve them within 30 days of receipt.
4. Contact
Mr. Hitesh Jain | contact-team@makemyfabric.in | +91 99203 48128 | Landline: 022-4976 3369 | 26/28, Dr. M B Velkar Street, Kolbhat Lane, Nirnaysagar Building, 2nd Floor, B-12, Kalbadevi Road, Mumbai - 400002, Maharashtra.