Return, Refund & Cancellation Policy

Fabric is measured and cut for each order, and all sales are final. We do not accept exchange, return, replacement or refund for cut fabric, change of mind, wrong selection of shade, width or quantity, or differences in shade, texture or appearance from photographs or screens. The only exceptions are those in clause 6 and any remedy that applicable law makes mandatory.

Custom-dyed, shade-matched, printed or altered fabric cannot be cancelled, exchanged, returned, replaced or refunded once the dye lot is queued for production. Customisation is a service provided on a best-efforts basis, and the result is the customer's responsibility (see the Custom Dyeing Policy).

Please check metreage, shade, GSM and condition before cutting, washing, dyeing, stitching or treating the fabric. Claims made after the fabric has been cut, stitched, washed or treated may not be accepted, except for hidden defects that could not reasonably be found on inspection. Your statutory rights are not affected.

Any approved return or replacement must have a written Return Merchandise Authorisation (RMA) from our support team. Unauthorised parcels will be sent back.

Orders can be cancelled before cutting, packing, dyeing or dispatch begins. After the fabric is cut, cancellation is not possible. Approved cancellations are refunded within 5–7 working days.

If you receive a wrong item, a parcel damaged in transit, or a non-customised fabric with a verified manufacturing defect, email photos of the unopened parcel, the continuous, unedited 360-degree opening video (see Return, Refund & Cancellation Policy, clause 8), defect close-ups and your order receipt to contact-team@makemyfabric.in within 48 hours of delivery. We will verify the claim and, if it is accepted, resolve it by replacement or refund at our discretion. This clause does not apply to custom-dyed or altered fabric.

Approved refunds go to the original payment source within 5–7 working days of warehouse verification. Gateway fees and shipping charges are non-refundable where the law permits.

Every claim must include a continuous, unedited 360-degree video recorded from before the parcel is opened until the fabric is fully inspected. It must clearly show all sides of the sealed parcel, the shipping label with the order number, the seal or tape being opened, and the fabric with the defect, wrong item or shortage (for shortage, show the fabric being measured). Claims without this video, or with a video that is edited, paused, cut or incomplete, may be rejected.