Video Call Service – Terms & Conditions

Our Video Call Service enables customers to view selected fabrics live and receive product-related assistance from our team.

Customers who place a fabric order with a subtotal of ₹ 2,999 or more, excluding GST, within 24 hours after completion of their video call are eligible for an adjustment of their video call service fee, subject to the following conditions: The fabric order must be placed through https://makemyfabric.in, and payment must be confirmed within the 24-hour eligibility period. The minimum eligible order value will be calculated on the fabric subtotal after discounts but before GST, shipping charges, and other additional charges. Only the video call service fee actually paid, excluding GST, will be adjusted against the eligible fabric order. GST paid on the video call service will not be adjusted. Applicable GST on the fabric purchase will be calculated and shown separately on the fabric invoice in accordance with applicable tax regulations. Only one eligible fabric order may receive the adjustment for each video call booking. The adjustment applies only to the customer and booking associated with the eligible order. It cannot be transferred to another customer, exchanged for cash, or applied to multiple orders. Orders with a fabric subtotal below ₹ 2,999, excluding GST, or orders placed after the 24-hour eligibility period will not qualify. If an eligible fabric order is cancelled or refunded, the video call fee adjustment will be withdrawn and, if already applied, deducted from the refund amount to the extent permitted by applicable law. All adjustments and invoices will be processed in accordance with applicable GST and tax regulations.

Example: A customer completes a Basic video call and pays ₹ 57.82, comprising a ₹ 49 service fee and ₹ 8.82 GST. Within 24 hours after the call ends, the customer places a fabric order with a subtotal of ₹ 2,999 before GST. The ₹ 49 video call service fee will be adjusted against the eligible fabric order. The ₹ 8.82 GST paid on the video call will not be adjusted, and GST on the fabric purchase will be shown separately on the fabric invoice.

Separate Refund Policies:The Video Call Service Refund Policy and the fabric order Return, Refund & Cancellation Policy are separate and independent. A refund or cancellation of a video call will not automatically cancel or refund a fabric order. Similarly, a refund or cancellation of a fabric order will not automatically entitle the customer to a refund of the video call service fee. Any reversal or adjustment will remain subject to applicable law.

Customers must provide accurate contact details and any other information required to arrange the consultation. Appointments are subject to availability and confirmation by our team. Customers must join the call at the confirmed date and time. Customers are responsible for having a compatible device and a stable internet connection. If a customer joins late, the call will still end at the originally scheduled time, resulting in a shorter session. If a customer has not joined within 10 minutes of the confirmed start time, or by the scheduled end time if that occurs earlier, the booking will be treated as a no-show, subject to Sections 7 and 8. Customers should keep their selected fabric names, product codes, or website links ready before the appointment.

Customers may request fabric displays within the limits of their selected package. Fabric display is subject to stock availability and our team's ability to locate the requested material. Customers are encouraged to share fabric names, product codes, or website links in advance. Our team will make reasonable efforts to display the requested fabrics during the allotted time. The consultation duration begins at the confirmed start time, provided our team is ready to deliver the service. If a delay or interruption attributable to Make My Fabric® affects the consultation, we will either extend the session by a reasonable period or provide the remedy described in Section 7. The consultation ends when the maximum duration of the selected package is reached, unless our team agrees to an extension.

Colours shown during a video call are indicative only and may vary due to camera quality, lighting, screen settings, device differences, and environmental conditions. The exact shade, texture, finish, shine, weave, weight, and drape of a fabric may not be accurately represented on screen. A video call does not guarantee an exact colour match and cannot replace physical inspection of the fabric. Customers requiring a closer assessment are advised to order a physical sample, where available.

Customers may discuss fabric customisation and colour requirements during the consultation. Customisation, dyeing, colour matching, minimum order quantities, charges, and delivery timelines are subject to feasibility and separate written confirmation by our team. Displaying a colour or shade during a video call does not guarantee exact reproduction of that colour. Customisation will be undertaken only after the specifications, pricing, minimum quantities, timelines, and conditions have been confirmed. The video call fee does not include customisation or dyeing charges.

This section applies exclusively to the Video Call Service fee and does not replace or modify the separate Return, Refund & Cancellation Policy applicable to fabric purchases.

7.1 When the fee is non-refundable

The Video Call Service fee is non-refundable in the following circumstances, where the service has been delivered as described or was available as booked: Cancellation by the customer. Failure to attend the appointment or a no-show. Late arrival that shortens the session. Change of mind. Unused package time or unused fabric selections. Dissatisfaction where the consultation was delivered substantially as described. Technical problems arising from the customer's device, internet connection, or service provider. These conditions are subject to any refund or remedy required under applicable law.

7.2 When the customer is entitled to a remedy

If Make My Fabric® is unable to deliver the consultation, or the service delivered is materially different from what was promised in the package description, the customer may choose either: Rescheduling: One rescheduled appointment within 30 days of the original appointment, subject to availability; or Refund: A full refund of the amount paid for the affected video call booking, including GST. If a rescheduled appointment cannot be offered within 30 days, or the customer declines the offered rescheduling option, the full refund will be provided.

7.3 How to claim

Customers should contact contact-team@makemyfabric.in within 7 days of the original appointment date to report the issue and request a remedy.

7.4 Refund timeline

Approved refunds will be processed to the original payment method within 7 business days of approval. The time taken for the amount to reflect in the customer's account depends on the bank or payment provider.

7.5 Other terms

We are not liable for indirect, consequential, or incidental losses, including loss of time, travel expenses, business losses, or loss of opportunity, to the extent such exclusion is permitted by applicable law. Nothing in this policy excludes, restricts, or waives any consumer right or remedy that cannot lawfully be excluded under applicable Indian law. Any fabric order placed separately remains subject to the applicable fabric order policies.

Customers may request one rescheduling per paid booking. Requests must be emailed to contact-team@makemyfabric.in at least 24 hours before the confirmed appointment time. A request is approved only when written confirmation is received from our team by email. Rescheduling is subject to appointment availability and must take place within 30 days of the original appointment date. The same booking cannot be rescheduled more than once. Customers must attend the rescheduled appointment at the confirmed date and time. Failure to attend the approved rescheduled appointment will result in forfeiture of the booking, with no refund except where required by applicable law. Rescheduling is not automatic and must be approved by our team. Where the original service was not delivered or was materially not as described, the remedies in Section 7 apply instead. The one-rescheduling limit does not restrict remedies required under that section or applicable law.

Customers are responsible for their device, internet connection, camera, microphone, and other equipment required for the call. We are not responsible for interruptions caused by the customer's device, network, or internet service provider. If a technical problem attributable to Make My Fabric® prevents the consultation from being delivered, the remedies in Section 7 apply, including rescheduling or a full refund at the customer's choice. Customers should contact our support team promptly if they experience a technical issue during the consultation.

Customers must communicate respectfully and professionally with our staff. Abusive, threatening, harassing, unlawful, or inappropriate conduct will not be tolerated. Our team may suspend or terminate a call in cases of serious misconduct, subject to applicable law. Termination due to customer misconduct does not automatically entitle the customer to a refund, except where required by applicable law.

Personal information collected during booking and consultation will be handled in accordance with our Privacy Policy and applicable data protection laws, including the Digital Personal Data Protection Act, 2023, to the extent applicable.

Privacy Policy: https://makemyfabric.in/privacy

Customers should avoid sharing unnecessary sensitive personal information during the consultation. Make My Fabric® will not record calls unless customers are clearly informed beforehand and any consent required by applicable law has been obtained. Customers must not record, reproduce, publish, or distribute the consultation or images of our staff without appropriate permission and compliance with applicable law.

Viewing a fabric during a video call does not reserve or hold the product. Product availability, pricing, minimum order quantities, and delivery timelines are subject to confirmation at the time of purchase. The consultation fee does not guarantee a purchase, discount, stock availability, or any specific order outcome, except for the fee adjustment expressly described in Section 2. Fabric purchases are governed by the applicable website Terms & Conditions and relevant policies, including payment, shipping, cancellation, returns, swatch, and custom dyeing policies. Any fabric order is a separate transaction from the Video Call Service booking and is subject to the fee adjustment conditions in Section 2. Refunds, cancellations, returns, or other remedies for fabric purchases are governed by the separate policies applicable to those orders.

The Video Call Service is intended solely to help customers view fabrics and obtain product-related information. We will make reasonable efforts to provide accurate product information and display the requested fabrics. A live video display cannot replace physical inspection, guarantee exact colour reproduction, or establish every physical characteristic of a fabric. To the extent permitted by applicable law, Make My Fabric® is not liable for indirect or consequential losses arising from the customer's use of the service. Nothing in these Terms & Conditions limits any liability or consumer right that cannot lawfully be excluded.

Make My Fabric® may modify the service or update these Terms & Conditions where reasonably necessary. Updated terms will be published on our website with a revised effective date and will apply only to bookings made after publication. The terms applicable to a booking already paid for will not be changed retrospectively, except where required by applicable law.

These Terms & Conditions are governed by the laws of India. Disputes are subject to the jurisdiction of competent courts and authorities as determined under applicable law. Nothing in this clause prevents customers from approaching a consumer commission or any other authority that has jurisdiction under applicable law, including the National Consumer Helpline.

For booking assistance, rescheduling requests, service-related queries, or complaints, customers may contact:

Business: JHK FABRICS
Brand: Make My Fabric®
Registered Address: 26/28, Dr. M B Velkar Street, Kolbhat Lane, Nirnaysagar Building, 2nd Floor, B-12, Kalbadevi Road, Mumbai - 400002, Maharashtra
GSTIN: 27ANDPJ0016F1ZM
Grievance Officer: Mr. Hitesh Jain
Email: contact-team@makemyfabric.in
Phone/WhatsApp: +91 99203 48128
Landline: 022-4976 3369
Business Hours: Monday to Saturday, 12:30 PM to 7:30 PM IST
Website: https://makemyfabric.in

Complaints will be acknowledged within 48 hours and addressed within 30 days of receipt, subject to applicable law and the nature of the complaint.

Grievance Redressal Policy: https://makemyfabric.in/grievance-redressal

By ticking the acceptance checkbox and purchasing a Video Call Service package, customers confirm that they have read, understood, and agreed to these Terms & Conditions. Make My Fabric® | JHK FABRICS https://makemyfabric.in